Date Available: Immediately

Job Type: Part-time, 20 hours per week

Salary: $12.48 hourly

Supervisor: Center Coordinator

Locations Available: Granville Center, Lowell Center, Walker Center

 

Position Summary

To assist the center coordinator in daily operations and development of the congregate meals programs and other center activities.

Essential Duties and Responsibilities include the following. *Other duties as assigned.

• Assist in the setup, serving and cleanup for the nutrition program.
• Assist in the supervision of volunteers and/or staff in the meal program, and specific center projects as directed.
• Assist in clerical and statistical reporting of the nutrition program and other center activities as directed.
• Assist in developing activity programs, organizing activity leaders, scheduling activities and programs, promoting participation and providing materials and supplies as needed.

Qualifications

               Education / Experience

• High school diploma or GED equivalent.
• Become ServSafe food handlers Certified within one year of hire date required. If an employee attempts to take the test three times and does not pass, the employee will be terminated.

Competencies

• Basic written and verbal communication skills with attention to detail.
• Strong interpersonal skills and ability to understand and effectively work with a wide variety of human dynamics and behavior.
• Positive attitude, knowledge of general business etiquette, ability to speak with community members and work well with volunteers and committees.
• Experience and understanding working with older adults including their value to the community.
• Ability to prioritize tasks, manage time effectively, and work independently.
• Ability to handle stressful situations and creatively solve problems in a positive manner.
• Ability to maintain composure in stressful situations, creatively solve problems, make decisions, and accept responsibility for the consequences.
• Ability to understand and take directions from peers or leadership.
• Ability to establish and maintain effective working relationships with related organizations/agencies, participants, public and other members of the Senior Neighbors team.

Special Licensing

• ServSafe Food Handlers Certified.

               Expected Hours of Work

• Standard office hours are M-F 8:00 am-4:30 pm.

Physical Demands / Work Environment

• May be required work in excessive heat and cold in association with the role.
• Must be able to lift 25 pounds at a time.
• Must have a valid driver’s license, satisfactory driving record and access to private transportation that meets state insurance requirements and vehicle safety standards to use on agency business.

 

Equal Employment Opportunity Statement

 

Senior Neighbors is an equal opportunity employer.

 

• Committed to promoting diversity, inclusion, and a racism-free culture in the workplace and our community.
• Committed to offering reasonable accommodation to job applicants with disabilities. If you need assistance or an accommodation due to disability, please contact us.
• Provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or genetics in accordance with applicable federal, state, and local laws.

 

 

*Other duties – Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

 

 

If you are interested in applying for this position, please email a cover letter and your resume to the Manager of Center Services, Christina Moberly at cmoberly@seniorneighbors.org. You may also send both by mail to Senior Neighbors, Inc. Attn: Christina Moberly, 678 Front Ave NW Suite 205, Grand Rapids, MI 49504.

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Date Available: Immediately

Job Type: Full-time, 40 hours per week

Salary: $41,500-$45,500 annually

Supervisor: Manager of Client Services

 

Position Summary

The Case Manager II role is designed to assist older adults with basic case management needs such as food, utility shut-offs, eviction prevention, and housing needs.

 

Essential Duties and Responsibilities include the following. *Other duties as assigned.

• Provide case management services for older adults in an office or home environment to address social determinants of health, this includes an assessment, development of a service plan, linking with the appropriate service(s), and reassessment of client need.
• Maintain a caseload of 50-75 clients who come to Senior Neighbors for assistance such as utility shut-offs, home maintenance issues, housing needs, transportation assistance, and accessing community resources.
• Assist in crisis intervention, including mental health crisis, eviction prevention, housing coordination, utility shut-off assistance, emergency food, etc.
• Achieve monthly and quarterly unit goals.
• Maintain electronic client files that include client service plans, case objectives, ongoing progress notes, and required documentation in a database system.
• Advocate on client’s behalf with community resources like – Legal Aide, Fair Housing, local government offices, DHHS, Network 180, and housing providers.
• Provide systematic follow-up to ensure clients receive needed services.
• Work with community organizations, churches, housing complexes, and neighborhood associations to promote Senior Neighbors services.
• Coordinate with team members to meet client needs.
• Assist with providing immediate response to walk-in clients and assist with intake when necessary.

 

Qualifications

Education / Experience

• Bachelor’s degree in social work or human service field is required.
• Minimum of one year experience preferred.

 

Competencies

• Advanced written and verbal communication skills with attention to detail.
• Ability and willingness to participate in public speaking events.
• Strong interpersonal skills and ability to understand and effectively work with a wide variety of human dynamics and behavior.
• Experience and understanding working with older adults including their value to the community.
• Excellent navigation skills and proficiency in using navigation applications to find locations.
• Intermediate experience in database management (e.g., DonorPerfect and / or SONIC) and reporting skills required.
• intermediate skills in Microsoft Office suite, email, and general internet functions required.
• intermediate ability to use remote software such as Zoom, Teams, and other programs.
• Ability to set and achieve goals, be organized, efficient and meet deadlines.
• Positive attitude, excellent organizational skills, meticulous attention to detail, and a demonstrated ability to maintain confidentiality.
• Ability to maintain composure in stressful situations, creatively solve problems, make decisions, and accept responsibility for the consequences.
• Ability to understand and take directions from peers or leadership.
• Ability to embrace challenges and leverage community and organizational resources to complete tasks.

 

Licensing and Certification

• Ability to receive and maintain CPR/First Aid Certification.

Expected Hours of Work

• Standard office hours are M-F 8:00 am-4:30 pm.
• Ability to work weekends and occasional evenings as required.

 Physical Demands / Work Environment

• Prolonged periods of sitting at a desk and working on a computer.
• Must have a valid driver’s license, satisfactory driving record and access to private transportation that meets state insurance requirements and vehicle safety standards to use on agency business.

 

Equal Employment Opportunity Statement

Senior Neighbors is an equal opportunity employer.

• Committed to promoting diversity, inclusion, and a racism-free culture in the workplace and our community.
• Committed to offering reasonable accommodation to job applicants with disabilities. If you need assistance or an accommodation due to disability, please contact us.
• Provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or genetics in accordance with applicable federal, state, and local laws.

 

*Other duties – Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

 

If you are interested in applying for this position, please email a cover letter and your resume to Manager of Client Services, Nancy Ayers at nayers@seniorneighbors.org. You may also send both by mail to Senior Neighbors, Inc. Attn: Nancy Ayers, 678 Front Ave NW Suite 205, Grand Rapids, MI 49504.

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Date Available: Immediately

Job Type: Full-time, 40 hours per week

Salary: $60,000-$70,000 annual

Supervisor: Director of Client Services

 

Position Summary

To supervise the development, implementation, and direction of the case management team and client services in ways consistent with Senior Neighbors’ mission and vision.

 

Essential Duties and Responsibilities include the following. *Other duties as assigned.

• Supervise case management-related services such as:
  • Housing Coordination, Intake, Medicare/Medicaid Assistance Program, Outreach and Assistance, Elder Refugee Services, Daily Money Management Services, Home Chore Services, and new case management services developed.
• Develop processes to hold case managers accountable for established productivity standards.
• Manage client intake, immediate response needs, and client walk-ins to ensure clients receive timely service.
• Understand agency case management service contracts, policies, and procedures necessary to assure compliance with all contract obligations.
• Train case management staff on Senior Neighbors’ philosophy of appropriate case management services and directly supervise the quality of these services.
• Manage and oversee emergency funds to assist clients with rent, eviction prevention, utilities, pets, food, and other basic needs.
• Lead case management team meetings and maintain an annual educational calendar of staff development priorities.
• Develop and maintain an understanding of area resources, particularly those on the needs of older adults in Kent County. Coordinate with United Way 211 and AAAWM.
• Participate in assigned community meetings, represent the agency, and make presentations to other community and human service organizations as needed.
• Train case management staff on proper documentation requirements and monitor this documentation for quality and accuracy.
• Serve as liaison between local universities and Senior Neighbor’s staff in providing high-quality, meaningful intern experiences for college students.

 

Qualifications

 

Education / Experience 

• Master’s degree in social work required—current master-level social work licensure preferred.
• Requires at least five (5) years of experience in supervisory role, program management and development roles or a related role.

Competencies 

• Advanced experience in communications and marketing within a non-profit organization.
• Advanced written and verbal communication skills with attention to detail.
• Ability and willingness to participate in public speaking events.
• Strong interpersonal skills and ability to understand and effectively work with a wide variety of human dynamics and behavior.
• Positive attitude, knowledge of general business etiquette, ability to speak with community members and work well with volunteers and committees.
• Proven ability to lead and motivate a team.
• Experience in supervision of staff or volunteers.
• Experience in evaluating performance of staff or volunteers.
• Ability to take initiative and complete detailed tasks.
• Experience and understanding working with older adults including their value to the community.
• Previous experience in managing budgets and reporting outcomes preferred.
• Previous experience in tracking service work completed compared to goals and objectives.
• Excellent navigation skills and proficiency in using navigation applications to find locations.
• Advanced experience in database management (e.g., DonorPerfect and / or SONIC) and reporting skills required.
• Advanced skills in Microsoft Office suite, email, and general internet functions required.
• Advanced ability to use remote software such as Zoom, Teams, and other programs.
• Strategic thinking and problem-solving skills.
• Strong organizational and project management skills.
• Ability to set and achieve goals, be organized, efficient and meet deadlines.
• Strong program management, planning skills and experience.
• Ability to prioritize tasks, manage time effectively, and work independently.
• Evidence of effective problem resolution skills, work independently and follow scheduled plans.
• Ability to handle stressful situations and creatively solve problems in a positive manner.
• Ability to maintain composure in stressful situations, creatively solve problems, make decisions, and accept responsibility for the consequences.
• Ability to understand and take directions from peers or leadership.
• Ability to establish and maintain effective working relationships with related organizations/agencies, participants, public and other members of the Senior Neighbors team.
• Demonstrate and promote a positive image of the agency to the community.
• Ability to demonstrate positive attitude, excellent interpersonal skills, cultural sensitivity, and a sense of humor in working with diverse older adult participants, donors, volunteers, team members, and the community.

Licensing and Certification 

• LMSW – licensed master’s in social work.
• Ability to receive and maintain CPR/First Aid Certification.

 

Expected Hours of Work

• Standard office hours are M-F 8:00 am-4:30 pm.

 

Physical Demands / Work Environment

• Prolonged periods of sitting at a desk and working on a computer.
• Must have a valid driver’s license, satisfactory driving record and access to private transportation that meets state insurance requirements and vehicle safety standards to use on agency business.

 

Equal Employment Opportunity Statement

Senior Neighbors is an equal opportunity employer.

• Committed to promoting diversity, inclusion, and a racism-free culture in the workplace and our community.
• Committed to offering reasonable accommodation to job applicants with disabilities. If you need assistance or an accommodation due to disability, please contact us.
• Provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or genetics in accordance with applicable federal, state, and local laws.

 

*Other duties – Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

 

If you are interested in applying for this position, please email a cover letter and your resume to Director of Client Services, Aruna Kamara at akamara@seniorneighbors.org. You may also send both by mail to Senior Neighbors, Inc. Attn: Aruna Kamara, 678 Front Ave NW Suite 205, Grand Rapids, MI 49504.

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Date Available: Immediately
Job Type: Part-time, 25 hours per week, Monday-Friday 8:30am-1:30pm

Salary: $19.50/hour
Supervisor: Manager of Center Services

Summary

• Oversee the operations of the Senior Center, plan activities and outings; oversee meals program and overall well-being of older adults.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Monitor and manage the day-to-day operation of the senior centers.
• Design, schedule, and implement senior center activities, including health, recreation, and educational classes, special programs, and support services.
• Provide information and referral support as necessary and facilitate access to Senior Neighbors’ services and other community resources for center participants.
• Develop regular outreach activities designed to recruit and retain center participants.
• Work in a team with center staff and volunteers to plan center activities and write the center newsletter.
• Work with neighborhood organizations and other local groups and individuals to inform the community of activities and increase participant involvement that helps grow the center.
• Recruit, train, supervise, and recognize staff and volunteers to support center activities and services.
• Provide staff support to the center advisory council.
• Compile and organize center records for use in center reports (month end, meals & transportation program income money, Meals on Wheels weekly and monthly paperwork).
• Participate in staff training and required conferences.
• *Other duties as assigned.

Competencies

• Intermediate experience in communications and marketing within a non-profit organization.
• Advanced written and verbal communication skills with attention to detail.
• Ability and willingness to participate in public speaking events.
• Strong interpersonal skills and ability to understand and effectively work with a wide variety of human dynamics and behavior.
• Positive attitude, knowledge of general business etiquette, ability to speak with community members, and work well with volunteers and committees.
• Intermediate skills in Microsoft Office suite, email, and general internet functions required.
• Intermediate ability to use remote software such as Zoom, Teams, and other programs.
• Strong organizational and project management skills.
• Ability to set and achieve goals, be organized, efficient, and meet deadlines.
• Strong program management, planning skills, and experience.
• Ability to prioritize tasks, manage time effectively, and work independently.

Position Type/Expected Hours of Work

• SNI standard office hours are M-F 8:00 – 4:30 pm.

Required Education and Experience:

• Bachelor’s degree in communications, recreational therapy, non-profit management, or a related field required.

Preferred Qualifications:

• Certified Therapeutic Recreation Specialist (CTRS) credential preferred.
• ServSafe Manager Certification required within 90 days of hire date.

Physical Demands:

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift 25 pounds at a time.
• Occasional travel to complete duties and responsibilities.
• Must have a valid driver’s license, satisfactory driving record, and access to private transportation that meets state insurance requirements and vehicle safety standards to use on agency business.

Equal Employment Opportunity Statement:

Senior Neighbors is committed to promoting diversity, inclusion, and a racism-free culture in the workplace and our community.

Senior Neighbors is committed to offering reasonable accommodation to job applicants with disabilities. If you need assistance or an accommodation due to disability, please contact us.

Senior Neighbors provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or genetics in accordance with applicable federal, state, and local laws.

 

*Other duties – Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

 

Interested?

If you are interested in applying for this position, please email a cover letter and your resume to Manager of Center Services, Christina Turkewycz at cturkewycz@seniorneighbors.org. You may also send both by mail to Senior Neighbors, Inc. Attn: Christina Turkewycz, 678 Front Ave NW Suite 205, Grand Rapids, MI 49504.

 

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